Allows you to have a more complete offering and manage costs by incurring no additional licensing and operational costs. The grouping, monitoring and reporting interoperability with WSUS helps ensure that the patch management is working and that you can prove it through reporting.

ManageIT offers new patch management reports to help you better manage customer systems. Additionally, these reports will help simplify the challenges faced with ongoing management and troubleshooting of customer devices.

ManageIT increases its lead in multiplatform support with the addition of Windows Vista and Intel vPro support.

Intel vPro support provides hardware-integrated remote management to the desktop. This functionality provides the ability to control systems remotely and enhances discovery of devices on the network. ManageIT enables you to start up, shut down or reboot Intel vPro-equipped PCs. Additionally, enhanced discovery and detailed asset collection information including BIOS, amount and location of memory, hard drive, CPU type and model number information is available. This functionality can potentially save you time and money in managing your customers.

Microsoft Windows Vista support allows you to offer complete coverage of your customers’ Vista-based computers.

ManageIT improved asset discovery will help you better manage how devices are detected. Fewer duplicate devices will result in improved efficiencies in technician time, demonstrate value to your customers and simplify the challenges that arise with ongoing management and troubleshooting of customer devices.

ManageIT has two key usability improvements: Remote control is much faster now; and the updated user interface results in faster access and fewer clicks resulting in an improved overall user experience.

Faster remote control allows technicians to respond more quickly. MSPs can realize more productivity and effectiveness from technician’s time. Time to access remote control has dropped to 30 - 60 seconds. In addition, the access time can be reduced further by a configurable setting in the administration console.

ManageIT adds two enhancements that will improve its monitoring and notification capabilities.

Agent and probe status service provides an early warning system when PCs or servers stop reporting data. The service status indicator is triggered 10 and 20 minutes after a probe or server is disconnected. This provides advance warning for your technicians to resolve the problem sooner and without relying on notifications on stale, which take 30 minutes to trigger. This is especially useful on servers that have multiple services being monitored that will trigger multiple notifications.
Automatic Workstation Disconnect will automatically set a workstation to the disconnected state when the agent ceases to report in. This eliminates all of the stale-state notifications coming from workstations that have been turned off, and is a more accurate indication of the workstation’s state.

Technicians can also remotely control users PCs and chat with them.

Remote Environment Manager allows you to control and prevent access to USB and peripheral storage devices at the level of individual device types. The USB and Port Security option can control read and write access to USB ports, storage devices and communication devices on the desktop. This is an important feature for differentiation and especially for customers with regulatory requirements for data security.

Remote Environment Manager can automatically shut down idle machines based on idle and time of day, helping cost-conscious
customers achieve all-important cost reductions through improved energy efficiency.

Since Remote Environment Manager is fully integrated with AD, administrators can use AD variables in configurations – thus allowing a standard configuration profile to configure user-specific information. These profiles can then be used at multiple customer sites, dramatically lowering the number of unique configuration activities.