ManageIT - Make IT Easy

With the help of the business transformation services developed and delivered by ManageIT, hundreds of MSPs have evolved their businesses beyond the strictly reactive, break-fix model to one that proactively anticipates and prevents failures.

Solutions like ManageIT’s remote monitoring and management (RMM) platform can help companies track the status of ongoing IT operations. RMM solutions provide notifications and reports about specific incidents, devices and services that can impact overall IT performance and the management tools to remotely remediate these issues. RMM solutions like ManageIT are invaluable guides to telling the MSP where to prioritize its attentions to ensure that problems are mitigated as soon as, and sometimes before, they occur.

But a successfully implemented and maintained RMM solution may result in unintended consequences for MSPs. A well-designed RMM platform can so effectively keep problems at bay that operational and, especially, executive personnel may lose sight of the value that MSPs provide. Even if a problem does occur, it is often fixed remotely with little or no impact. The customer may not even know that a problem had occurred.

In the break-fix model, the customer calls the service provider when they have a breakdown. The provider sends out a technician to fix the problem. The customer recognizes the problem and sees the technician fixing the problem, so there is no overlooking or forgetting the pain and the value delivered.